Terms & Conditions

1. Detailed description of goods and/or services

Sweetcakes is a business in the food services industry, providing baked goods.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 48 hours. Only orders with a delivery address within the Helderberg area, South Africa, qualify for free delivery.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods is subject to availability. If you are not happy with the baked goods, Sweetcakes may replace the item or provide a credit after a member of Sweetcakes has been given the opportunity to inspect the goods in question. Please note that we do not offer cash refunds.

5. Customer Privacy policy

Sweetcakes shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa or MasterCard and Electronic transfer from any of the major South African Banks.

7. Card acquiring and security

Card transactions will be acquired for Sweetcakes via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Sweetcakes separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Sweetcakes takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Sweetcakes chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Sweetcakes may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Food Allergies

Sweetcakes will not assume any liability for reactions caused by consuming baked goods that may contain milk, eggs, gluten, peanuts, other nuts and seeds, as all baked goods are made in a kitchen containing the above listed goods.

14. Company information

This website is run by sole trader based in South Africa trading as Sweetcakes and with owner Erica Vermeulen.

15. Sweetcakes contact details

Company Physical Address:
Somerset West
South Africa

+27 84 506 5761